I’ve had a couple of experiences this week with telecoms firms and they’ve provided me with interesting examples of service and the use of social media. The first was BT. I recently moved to them as my internet provider from AOL and have noticed a slow service on Sunday evenings. It’s frustrating as nthey reached… Read More How may I avoid helping you?
Following my recent blog post, here’s an alternative way that it could run. *Imagine your screen wobbling like some weird 70s TV flashback* Thanks for coming to this blog post after last time. The content is flexible and I know some people will be joining us later. I’ve taken the content of this post based… Read More Thanks for coming
Well, that was a bit of a strange experience last week. I’ve written posts on this blog for over a year in calendar terms but maybe 6 months in real terms. I made a concerted effort to post more earlier this year and the results are clear. I’ve posted 4 times as often as I did… Read More Yeah, but what do I write?
So thanks to everyone for coming to this blog post today. Please make sure you’ve signed in so I have a record of who’s here and who was late. I won’t use this information for anything other than to count the number of attendees and latecomers. Before this post starts, I think it’s a good… Read More If everyone’s here, we’ll start
I saw this article on TeachThought the other day and thought it would be an interesting exercise to reflect it in the corporate world of L&D. Some of the titles don’t tally so I’ve substituted as appropriate. I was surprised that it led to more questions… Don’t measure everything The tone in the piece is… Read More 5 Simple ideas to transform your learning function
Lost and Desperate 