In a session I was running last week one of the participants, Amy Clayton, said something really insightful. We were working through the issues with ATS, ERP, LMS, and LXP systems (alphabet soup? – Ed.) in digital HR and the conversation turned to personalisation. How vendors sell it, how organisations buy it, and how it… Read More Branding isn’t personalisation
The effort doesn’t disappear. – it moves. We’ve spent years pressing a button and expecting a result. AI tools have changed that deal; many of them get it wrong the first time, so you prompt again, refine again, check again. That’s still work but it’s just different. Before you adopt a tool because someone told… Read More Push a button
The Training Journal L&D Influence Report 2026 has been published, and it is directionally spot on. The key elements it finds are that L&D needs to be None of that is controversial anymore; it is where the field is already heading. The problem, however, is not direction, but translation. Many organisations are not struggling because… Read More Direction to design
You might have seen I wrote about a Penalty Charge Notice the other week. Interestingly, within 24 hours of posting, Waltham Forest confirmed the vehicle had a valid permit and the escalated Charge Certificate has been withdrawn. The ward councillor escalated it to officers, and it was resolved almost immediately. But I want to stay with the… Read More Process Failure
The latest Fosway reports have come out, and if you work in L&D you need to be over them. There are three: They are, as always, comprehensive and way more intriguing below the headlines. David Perring from Fosway posted something worth considering last week. “Efficiency doesn’t matter and innovation is useless without delivering value.” He’s… Read More The wrong questions
Lost and Desperate 