Build a learning culture.You can’t – it exists already in your organisation. You can create nudges to move towards the culture you want but you can’t build/create/design it. Make people learn.You can’t. Learning is voluntary and contextual. You can create conditions and relevance, but you can’t force the process or people into the process; this… Read More How do I?
I saw a great post from Seth Godin last week – it was about him playing a word game and being disincentivised to play it because he could see how he ranked against the other people playing. We forget that gamification needs to be opted in; people won’t compete just because you say so. It’s… Read More Competitive learning
The L&D Global Sentiment Survey 2026 came out last week and massive respect to Donald H. Taylor yet again for wrangling 3,797 replies across 105 countries and 13 years of data. The headline is that AI interest has peaked, but for me the real story sits underneath. Practitioners are writing more than ever about their… Read More The BYOAI Trap
When I started working in retail banking, four or five cashiers in the seven till positions at the branch might do 130+ transactions each a day at a cost of approximately £27 per transaction to the bank. The ATM would take in cash and cheques but dispense more, and people became used to going to… Read More The cost of a transaction
I was at a job fair yesterday. Not for me, but to give something back to my local community. I spent time speaking with people and helping with CV and interview advice. One pattern kept appearing. Many CVs were written as if the person were still in school. The issue is not effort. People are… Read More Fair’s fair?
Lost and Desperate 