Hearing is easy. Ambient noise which acts as aural wallpaper to ease us through the day; the ambient music we choose, the neighbours’ children playing, the birdsong all become our soundtrack to our lives.

Listening is hard. Focusing your senses to one specific input takes energy and effort. Concentration for anything over 30 minutes is tough (Moriaty, 2015).

If you’re sequencing hours of video calls you’re tiring people out and (more likely) making them less productive.