I was at dinner the other night and the service I got was fine. But it wasn’t. It felt automated. I was asked the same questions I know other people were asked – I have ears and heard them. I received the same responses to my order that other people got; it seems this place… Read More Service as a service
Get sent an email from a supplier. Read the 8 questions in the email you’ve been asked to comment on. Tell the person asking that you want to be paid for your time. Don’t hear anything from them. One day later, get an email from another supplier. Read the 4 questions in the email you’ve… Read More How much is exposure?
I’d love to know your responses to this – a bit of a thought experiment. A manager comes to you and tells you they want to learn some ‘new’ stuff. They’ve been on LinkedIn and found 70 free courses and certificates on soft skills, entrepreneurship, management, etc and want time to work through them with their… Read More What you gonna do?
Yesterday I wrote about the need to shift to demand-led approaches which respond to the three A’s of learning – Awareness, Acquisition, and Application. Serendipitously, I was reading a chapter six in The Productivity Agenda paper which was released yesterday as part of National Productivity Week in the UK. The chapter is about skills for… Read More Design for productivity
I’ve written four or five times about the need to critically assess our learning support across these three specific lenses: I am constantly reminded how learning and development seems to think that acquisition is the most critical element. Most people, most of the time, don’t need to learn new things; yes it’s a sweeping generalisation… Read More Design for demand
Lost and Desperate 