When I started working in retail banking, four or five cashiers in the seven till positions at the branch might do 130+ transactions each a day at a cost of approximately £27 per transaction to the bank. The ATM would take in cash and cheques but dispense more, and people became used to going to… Read More The cost of a transaction
I saw an interesting question last week – how do you use AI tools? I’ve been writing about them for a while and am helping organisations understand their use in their learning, so here’s what I do. Firstly, they’re not novelties. I try and avoid using them for facile and superficial elements of my work… Read More Using AI Deliberately
I saw Don Taylor’s post last week about the fears people are expressing about AI and its impact on L&D. I’m keen to see the next Global Sentiment Survey results when they’re published, but I think we still don’t understand the underlying strategic problem we are failing to address. AI skill acquisition is not a… Read More Category Error
Two posts on my LinkedIn feed last week got me thinking. First, Sir Cary Cooper arguing that AI won’t replace you, but someone who knows how to use it might. Fair point. Leadership matters; capability building matters. All true. Then Sharon O’Dea asking the uncomfortable question nobody wants to touch: what if we’re promoting tools… Read More Deeper thinking
I did not write this myself. It was suggested by an assistant trained on high-performing content patterns, optimised for reach, emotional pacing, and safe vulnerability, using short lines to signal depth without requiring an idea. We begin with a setting that sounds important, usually a meeting, a studio, or a locker room, then introduce silence,… Read More AI Broetry
Lost and Desperate 