Standards will lose to convenience unless L&D is tied to something more operationally important. When L&D standards compete with operational pressure, operational pressure wins almost every time. Not because people don’t care about quality, but because the consequence of cutting a corner on learning is diffuse, delayed, and rarely attributed back to the decision. The… Read More Standards 0 Convenience 1
Mandated Compliance isn’t learning. It isn’t designed to produce learning; it’s designed to produce evidence of completion. It isn’t designed for capability change; it’s designed for liability transfer. It isn’t designed for development of judgment; it’s designed for documentation of intent. Janet Webb asked if it can be more than a necessary evil. Better question:… Read More Mandated Compliance
I was chatting with Helen Bailey last week and we were talking about mandated learning. Notwithstanding the fact you can’t command a process of learning at an individual level, it does no favours to anyone involved: Helen and I were talking about what we call this work as a facilitator and her suggestion of craft… Read More Popular v effective
Elon Musk bought Twitter the other day and then received an email saying he had to do a mandatory management course. The man who now owns the company received an automated email telling him he had to complete training within 30 days. I have no opinion on Musk or his purchase. I do, however, think… Read More New Manager Induction
A couple of years ago, Seth Godin said: Repainting your house the same color it already was feels like a waste. It’s a lot of effort merely to keep things as they are. But if you don’t do it, time and entropy kick in and the house starts to fade. https://seths.blog/2017/04/the-unfairness-and-wisdom-of-paint/ If you’re rolling out he… Read More Keep painting