I was chatting with someone recently and asked them just how much it cost them to attract new buyers for their products. They weren’t completely sure because it is, for them, a sunk cost. Employees have been engaged, products developed, marketing designed and enabled, and advertising bought and paid for. The cost is there and… Read More Cost of business
I was on a bus last week in central London; top deck, front seat, driver’s side, i.e. the BEST seat. We passed a building which was having work done on it. I didn’t recognise it at first since the netting and covering used to protect the public from the four or five storeys of work… Read More Covering up
I see a lot of people in L&D talk about pathways and journeys. It’s a useful analogy since it suggests a starting point, end point, and milestones. Regretfully, it is often represented as a literal path or road. This simplifies the progress into a two dimensional experience. A learning pathway isn’t linear in plan, but… Read More Dimension Learning
I’ve talked about learning is like Mexican food before; it contains the same core ingredients that are added in differing quantities and then folded differently. We cook it differently and present it as something new. Adding 10% to the list price of course. While tacos, burritos, and enchiladas might be the global face of Mexican… Read More More folding
I’m often asked what the one thing is people can do to improve their learning, training, strategy, people experience, data collection, evaluation practice, learning design, management development, reskilling, online facilitation, etc. There isn’t, of course, one thing. It’s a series of changes and activities that make small differences to what happens. What’s the one SMALL… Read More One thing
Lost and Desperate 