Let’s do a video

Photo by CoWomen on Pexels.com

I saw a story last week about how Google has produced a series of onboarding videos for people to use its AdSense programme.

Seems to make sense; create a playlist which covers the use of the platform and system, how to get the data out and interpret it. They’re posted on YouTube and each has achieved a few thousand views. The comments below them highlight a problem though. Under the first few videos there are complaints, challenges and queries. They’re not responded to or even acknowledged.

If you’re developing support, make sure each strand is connected – a video series on its own might seem a useful resource but if people have no way to connect the content to the people providing it, its value is diminished.

Please comment...

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.