It’s a big step to move from being a shopkeeper to an engineer in L&D; you have to shift mindsets (including your own) and commit to a different offer, approach and product.

This change is uncomfortable for some people; being unable to control everything someone learns means additional processes are created – terms of reference, hierarchical bureaucracies, and working groups.

However, the desire to control everything someone learns is the mirage and illusion we have to sweep away. You don’t control what people learn, never have, and never will. People have to be comfortable with the fact their teams, colleagues, and employees will learn what they want then they need it, and not just what the organisation says when the organisation wants.

Overengineering creates brakes, hurdles, and obstacles which are usually there only to satisfy the need for people outside the learning process to be seen to be involved.

Build enough – don’t over build.