My standards vs the universe

I ‘know’ what good learning looks like. My customers ‘know’ what they ‘think’ good learning looks like. Their employees ‘know’ what they ‘need’ to ‘learn’ to do their jobs ‘better’. I doesn’t matter what my standards are if they aren’t consistent with what people think they need. Perceptions trump expectations and both are undermined because… Read More My standards vs the universe


A clinic is a place where people can get specialist advice. I get regular questions asking me for specific and quite detailed information, so I have decided to launch some learning clinics. Llarn Learning Clinics are monthly events designed to help you bring issues, queries and challenges into the open, and to work through them… Read More Clinical