I’m seeing lots of people selling AI enablement, but fewer defining what it is supposed to produce. ‘Adoption’ means people use the tools, and ‘enablement’ means something changes in how work gets done. But neither tells you whether performance improved. Before you commission an AI enablement programme, answer this question: how will you know it… Read More Ending enablement
It’s in your search engine. Your word processor. Your browser. Your grammar checker. Your research platform. You didn’t choose to work in an AI-enabled environment – opening your laptop put you in it. So when a contract, partner, client, or associate says, “no AI,” what does that mean? It’s not about workflow – you might… Read More I didn’t use AI
The effort doesn’t disappear. – it moves. We’ve spent years pressing a button and expecting a result. AI tools have changed that deal; many of them get it wrong the first time, so you prompt again, refine again, check again. That’s still work but it’s just different. Before you adopt a tool because someone told… Read More Push a button
The L&D Global Sentiment Survey 2026 came out last week and massive respect to Donald H. Taylor yet again for wrangling 3,797 replies across 105 countries and 13 years of data. The headline is that AI interest has peaked, but for me the real story sits underneath. Practitioners are writing more than ever about their… Read More The BYOAI Trap
When I started working in retail banking, four or five cashiers in the seven till positions at the branch might do 130+ transactions each a day at a cost of approximately £27 per transaction to the bank. The ATM would take in cash and cheques but dispense more, and people became used to going to… Read More The cost of a transaction