When I read stories about automation of processes, AI implementation, and development of new technologies, they are invariably illustrated with some kind of robotic presence, wire frame imaging and humanoid but inhuman characters. What automation is, in the real world, is a medication being prescribed, approved, supplied and delivered. Simple choices and switches supporting human… Read More The failure of automation
Just as I took a break I saw a great post from Martin Couzins. As he says: …vendors have built, or are building, AI tools focused on content predominantly. The other areas of the learning process – arguably the ones that could be most transformed by AI, just aren’t a priority. It needs to change… Read More AI is fixing the wrong problem in L&D
The phrase “you get what you pay for” has never been more relevant. Each month I spend about £20 on books – and for the same amount I subscribe to the Pro version of ChatGPT. The books offer originality and connect me with people, their voices and their thinking. Occasionally, they connect me with the… Read More Value isn’t obvious
Apparently, we’re going to see a massive increase in the use of AI agents in the next 1-3 years. But we won’t. When I read reports like this I’m always taken by the missing population; 99% of businesses in the UK are SMEs and this report fails them. The sampling bias is towards large enterprises… Read More It’ll do what?
I read a fascinating article on Harvard Business Review the other week. Consumers are increasingly relying on generative AI platforms for product discovery and recommendations. This is a shift from traditional search engines and brands must consider how to optimise for AI “share of model” awareness. This means focusing on how often and favourably LLMs… Read More Search or Destroy
Lost and Desperate 