If you ask people what they want when they’re unhappy, they’ll tell you what they don’t want. Expect to hear criticism when people are annoyed and frustrated. If you’re trying to develop new and improved systems, products, or services, make sure to listen properly to what people aren’t interested in, and use those comments to… Read More If you ask
Runners exalt the marathon as a public test of private will, when months or years of solitary training, early mornings, lost weekends, rain and pain mature into triumph or surrender. That’s one reason the race-day crowds matter, the friends who come to cheer and stomp and flap their signs and push the runners on.… Read More Who cheers for you?
Easy question – who do you work for? Most people will reply with the name of their organisation but is your employer the reason you actually go to work? I saw Perry Timms write about a lack of meaning in the workplace and I think, for some people, meaning is important. I don’t think we… Read More Who do you work for?