I ‘know’ what good learning looks like. My customers ‘know’ what they ‘think’ good learning looks like. Their employees ‘know’ what they ‘need’ to ‘learn’ to do their jobs ‘better’. I doesn’t matter what my standards are if they aren’t consistent with what people think they need. Perceptions trump expectations and both are undermined because… Read More My standards vs the universe
Standards, by definition, are a level of quality or attainment which people can either meet or fail to attain. Help people by working with principles that allow more tolerance and room for flexibility. Standards are a subtraction tool – principles are a tool that encourage addition.
If I’m better tomorrow than I am today my performance will have improved in relative terms. If my performance is still below the expectations of the business, it’s not improved in absolute terms. Knowing whether to measure to absolute or relative standards is important. Your business is likely to want absolutes; if you can only… Read More What standard?