Sorry you can’t read the slides at the back.

Sorry you have to get a pass mark on this test.

Sorry you have to do this dated elearning.

Sorry you have to do this mandatory training course.

Sorry you have to log in onto this website again.

Sorry you can’t do this in your own time.

Instead of having to apologise for your learning offer, create support which people will use, return to, and recommend without apology.