A grey rhino problem is described as:
…a metaphor for missing the big, obvious thing that’s coming at you
Michele Wucker
For many people in the learning field, the move to online, remote and hybrid was a grey rhino problem. It trampled some people while others got on its back and rode it out.
What’s the next grey rhino problem for LnD?
Lost and Desperate 
I’m going to suggest Digital Support as an on-demand, just-in-time thing, rather than giving training sessions. The likes of context-specific buttons or links, glossaries, stuff that doesn’t require a human every time. I’m still seeing a lot of “let’s pop a quick meeting in and I’ll show you” or “contact X person if you need help”, which only ever helps one person. Capture that somewhere easy-to-find, and get people in the habit of going to that first.
LikeLike
I should add: I mean this in the context of increased digitalisation of systems, platforms and content. Training’s great as a starter, but it fades quickly, and people need to be able to grab and go at point of issue. The human option isn’t sustainable.
LikeLike