I think I’ve found the ultimate user experience.
I had to replace my Chromebook. After 4 years and thousands of hours, it’s only working if connected to the mains and, with 4Gb RAM, is struggling to manage the number of tasks I expect it to do. You know when you buy a Chromebook it’s got a limited shelf life and mine is gone in a few months.
I got a new device over the weekend and it took, in total, 20 minutes to be connected, updated, with all my icons pinned and ready to go. It runs exponentially faster, has a better screen and sound. By way of contrast, I have spent almost 30 hours this week trying to get my Windows laptop’s Outlook to work with my mail server.
Compare the new Chromebook to asking a user to stop using one system at work and run a new one. In the past, we will have produced guides, videos, gifs, workbooks and manuals for people to watch, use and – supposedly – learn. I got stuck on one thing and after a quick YouTube search, realised I’d seen it before and was able to fix it.
What do you need to do to create the ultimate user experience for your people?
Lost and Desperate 
It’s all about understanding the “customer” journey isn’t it? If I understand your journey, then I can create tools to help you move along. This goes with the acceptance that not all journeys are the same. Which is why I appreciate FAQ sites that start with the question, “What are you trying to do?” Then I know the odds of getting something helpful are with me.
LikeLike
What a great question – I’m going to pin this to my monitor: “What do you need to create the ultimate user experience for your people?” And I like @Shannon Tipton’s point – not all journeys are the same.
LikeLike