I think I’ve found the ultimate user experience.
I had to replace my Chromebook. After 4 years and thousands of hours, it’s only working if connected to the mains and, with 4Gb RAM, is struggling to manage the number of tasks I expect it to do. You know when you buy a Chromebook it’s got a limited shelf life and mine is gone in a few months.
I got a new device over the weekend and it took, in total, 20 minutes to be connected, updated, with all my icons pinned and ready to go. It runs exponentially faster, has a better screen and sound. By way of contrast, I have spent almost 30 hours this week trying to get my Windows laptop’s Outlook to work with my mail server.
Compare the new Chromebook to asking a user to stop using one system at work and run a new one. In the past, we will have produced guides, videos, gifs, workbooks and manuals for people to watch, use and – supposedly – learn. I got stuck on one thing and after a quick YouTube search, realised I’d seen it before and was able to fix it.
What do you need to do to create the ultimate user experience for your people?