As part of the thinking in my new book, I’d re-floating the idea of L&D as a broker.

Brokerage is a new skill in modern L&D and we rarely name it. It’s the work between the request and the decision. You listen, interpret, challenge, redirect, and guide people to the option that actually solves the problem. Sometimes that’s something you deliver.

Often it won’t be.

Brokerage is not being a middleman. It’s being the person who understands the system well enough to connect needs, constraints, resources, and timing so the right thing happens for the right reasons with the right people.

If L&D is going to be strategic, it can’t say yes to everything. It has to broker. That’s where the real value is.

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