I remember working in a bank and one day a colleague needed to help balance their till. As the counter supervisor, I was pretty good at finding errors and imbalances, so sat at their position to look for it. A moment later, a customer came up to the till position and asked me a question.… Read More Ask the Expert
Another in the occasional series where I vent. I could call people out on this but I won’t because it’s a) not professional to air this publicly, and b) I’m still actively seeking work. If you think I’m talking about you, get in touch. Job boards scraping other job boards to post the same jobs… Read More What grinds my gears – recruitment
Last year I wrote how I wouldn’t speak at events unless there was an equal split by gender, or representative split by ethnicity. Two things happened yesterday which made me think that there is still need for change. Firstly, I saw this tweet: I obviously challenged it. Secondly, I got a message from someone who… Read More Be the change
A couple of years ago, Seth Godin said: Repainting your house the same color it already was feels like a waste. It’s a lot of effort merely to keep things as they are. But if you don’t do it, time and entropy kick in and the house starts to fade. https://seths.blog/2017/04/the-unfairness-and-wisdom-of-paint/ If you’re rolling out he… Read More Keep painting
In March, Reijula and Hertwig published a behavioural theory science paper about the use of self-nudges in building citizen choice. They came up with 4 specific approaches which make it easier for people to adopt new ways of behaviour: Use reminders and prompts Choose a different framing Make it easier to do the things we… Read More Environmental design
Lost and Desperate 