30%

John Manzoni, the Civil Service Chief Executive, said the Civil Service was doing 30% too much to do it well. Does the same apply to learning? Over-engineered solutions and over complicated scenarios and experiences, with poor links to workplace activity, may look great but do they work? If you could strip 30% from your learning… Read More 30%

Responsiveness

Responsiveness is the flexibility, fluidity, and ability to bend to the demands of your business. If you’ve not re-drawn your learning model for the next three months (at least) you’re a bureaucracy. Bureaucracy isn’t in itself a bad thing – bureaucracy protects success and scales repetitive wins. When that success is challenged by other factors,… Read More Responsiveness

Governance

Governance in learning is about protection, whether that be integrity of the offer, content, or activity. Governance in learning is about oversight, whether that be what other people are doing for you, costs, or appropriateness. Governance is learning is about equity and inclusiveness, whether that be opening opportunity, or reaching down to help those who… Read More Governance

Assurance

Assurance is the feeling of professionalism and confidence that your learning function exudes. In other times, this was your performance as a shopkeeper, having the right stuff in stock for when it was needed. You might not be feeling especially assured in these times but people will be looking to your function to help people… Read More Assurance