If I’m better tomorrow than I am today my performance will have improved in relative terms. If my performance is still below the expectations of the business, it’s not improved in absolute terms. Knowing whether to measure to absolute or relative standards is important. Your business is likely to want absolutes; if you can only… Read More What standard?
Prescription is easy. Do this and that and problem solved. Description is harder, takes time and the end result might not be what you planned. Diagnosis of symptoms leads to prescription. Understanding needs leads to description.
I had a really disappointing experience with a hand dryer this week. The sign in the back of the door said: Now wash your hands The sink was clean enough and the tap was the push type. I tried the soap dispenser and a dribble of chemical ooze came out. Another 4 or 5 pumps… Read More Disappointing hand dryer
We regularly talk about skills gaps in learning. It’s generally defined as the gap between the expected performance and the current activity. How many of us think of the gap as a defecit of the individual? That’s been the traditional L&D view. What about if the gap is the reversed and the current performance is… Read More Skills gaps
I remember running face to face sessions a few years ago and asking people to leave their luggage at the door so we could concentrate on the content. How wrong does that feel now? People should be bringing their luggage into the room and airing it so others are able to understand the context of… Read More Luggage
Lost and Desperate 