If you ask people what they want when they’re unhappy, they’ll tell you what they don’t want. Expect to hear criticism when people are annoyed and frustrated. If you’re trying to develop new and improved systems, products, or services, make sure to listen properly to what people aren’t interested in, and use those comments to… Read More If you ask
It is very rare for anyone to carry out an activity that is purely negative – for them, people around them, the environment, etc. That means it is reasonable to assume that actions people take have a positive intent. Unfortunately, what is deemed positive by one group may not be agreed by another. When people… Read More Shared Positive Intent
Sometimes it’s not about you. In fact, most times it’s not about you. See who’s saying what needs to be said and promote their views. Good leadership isn’t saying what needs to be done, but promoting the work of the people whose voices are already saying it and just need to be heard.
One of the best bits of advice I got at Parkrun, when sprinting for the finish, is to run ‘through’ the line. Not ‘to’ the line but through it. There’s a finishing funnel that means you have space to slow down afterwards, once you’ve achieved what you need to do. We do too many things… Read More Through the line
Picking fault is easy; you just set higher expectations each time, and, when people fail to meet them, say what was done wrong. Helping people understand the higher expectations and how to reach them is hard. It requires energy, effort, consistency and a supportive mindset. Next time you want to complain about someone, check they… Read More Anyone can complain
Lost and Desperate 