My standards vs the universe

I ‘know’ what good learning looks like. My customers ‘know’ what they ‘think’ good learning looks like. Their employees ‘know’ what they ‘need’ to ‘learn’ to do their jobs ‘better’. I doesn’t matter what my standards are if they aren’t consistent with what people think they need. Perceptions trump expectations and both are undermined because… Read More My standards vs the universe

Tidy up

I mentioned the other day that I’d finished an assignment last week so this week is about taking time to tidy up. Some of these things are emails, admin, and receipts – the small jobs that, if left and ignored, develop into substantial and significant tasks. More important this week and next are the relationships,… Read More Tidy up