Want and need
Provide what people want and they’ll be happy. Provide what people need and they may be less happy. Provide what people don’t think they need (but really do) and they’ll be even less likely to be happy.
It never ends
Some of the things which appear to have an endpoint but are never quite completed: What else?
1 in 4
I was in a session last week with 40 other people. There were 11 men in the group – including me – and near the end of the session came an opportunity for people to feed back publicly. Of course you know what happened before I tell you. 4 men spoke and one woman. So… Read More 1 in 4
What’s going to happen next?
I’ve had a few questions recently asking what the next big things might be so here are 5 thoughts on what we’ll need to think about for the rest of 2022, and the start of 2023. Do better – people will be more critical of what you’re offering (whether supplier or internal team) and will… Read More What’s going to happen next?
Well suited
If I wore a suit, shirt and tie to work now it would look (and feel) odd. What were instruments of tradition and expectation have been superseded by shorts, polo shirts, and trainers. If people have been used to learning things online, in a relaxed way, picking things up when they need them, how will… Read More Well suited
Lost and Desperate 