I’ve been shaving my face for the last 35+ years. It’s familiar – the creases change occasionally but I know how hard to press, where the skin is more sensitive, etc. I still, though, miss one spot. It’s on the corner of one of my lips and, without fail, I miss it. Every time. It’s… Read More Familiarity
One of the benefits of being part of a wider L&D community is the opportunity to talk through different aspects of our profession with so many different people. I had a great conversation with David Goddin yesterday and we chewed the fat about a lot of different topics, including L&D as shopkeepers. I mentioned the… Read More Wipe Out
I wrote a few weeks ago about the manager with the underperforming staff member in a performing team. I suggested looking at 6 principles of influence as suggested by Robert Cialdini. Let’s look at each of them in turn from a LD perspective: Reciprocity I’ve written before about the provision mentality with LD and we see a… Read More Persuade me