We’re being encouraged to pay digitally when we go to a shop, to order digitally when we go to a pub, or restaurant and it feels like we’re moving beyond twinned processes. The move to non-contact, socially distanced life is moving at pace. Don’t assume that your learning offer won’t be the same. Stop building… Read More Separated
In the #LDInsight chat the other week I mentioned this: It feels like we’re trying to avoid unintended consequences by replicating what we do in the office and that won’t happen – different context produces different outcomes. If you’ve been building a twin of your face to face processes, don’t be surprised when things don’t… Read More Twins, non-identical