Twins, non-identical

Photo by Jacoby Clarke on

In the #LDInsight chat the other week I mentioned this:

It feels like we’re trying to avoid unintended consequences by replicating what we do in the office and that won’t happen – different context produces different outcomes.

If you’ve been building a twin of your face to face processes, don’t be surprised when things don’t work as you expect. People will behave differently with other distractions. People have always worked around constraints and they’ve now worked out what they can and can’t do online.

Just taking a process and assuming that, since it’s now done in a shared document, e-mail chain or video meeting, the result will be the same as before, is short-sighted.

Short-sighted in understanding how your people work.

Short-sighted in your vision for the future.

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