I hate doing this but I’ve got to call out a company for truly awful service.

Step forward Hermes, the courier firm.

I won’t go into details of the what and the how – it’s a typical story of missed deliveries, forged signatures and lack of contact. What makes it worse is how they manage their Twitter account.

I was annoyed with a fraudulent delivery and posted a Tweet, When I’ve tweeted about poor service in the past, organisations have responded pretty immediately. This time I was to be disappointed. I did a trawl through their Twitter feed and it seems they will respond to you if:

• You have a blue tick
• You have more than 5k followers
• You are a reporter
• You are a TV or radio producer
• You are a TV or radio director
• You are a comedian
• You are a c-suite recruitment agency
• You are a theatre director
• You are a celebrity
• You are an actor
• You are a politician

For an organisation which aims to ‘… treat everybody with dignity and respect ‘. That’s missing the mark by a mile – the ‘final mile’ according to Hermes.

Maybe they can afford to treat people like this; I don’t think there are enough people in the list above to keep their business running though.