I hate doing this but I’ve got to call out a company for truly awful service.
Step forward Hermes, the courier firm.
I won’t go into details of the what and the how – it’s a typical story of missed deliveries, forged signatures and lack of contact. What makes it worse is how they manage their Twitter account.
I was annoyed with a fraudulent delivery and posted a Tweet, When I’ve tweeted about poor service in the past, organisations have responded pretty immediately. This time I was to be disappointed. I did a trawl through their Twitter feed and it seems they will respond to you if:
- You have a blue tick
- You have more than 5k followers
- You are a reporter
- You are a TV or radio producer
- You are a TV or radio director
- You are a comedian
- You are a c-suite recruitment agency
- You are a theatre director
- You are a celebrity
- You are an actor
- You are a politician
Maybe they can afford to treat people like this; I don’t think there are enough people in the list above to keep their business running though.