Up in the conference at Learning Technologies last week, people were talking about innovation in work, learning and the future.
In the sub ground floor was a security guard whose responsibility was to make sure no-one used the fire exit. They looked extremely bored so I went and had a chat with them. Yes, they were bored beyond belief. They were expected to be in that same spot for the whole shift with occasional breaks. No change in routine or work.
Their role was important but managed badly. I asked what they thought of the things being talked about in the exhibition and they just laughed – how would VR training make their job better?
We need to make sure we’re asking the business how they’re supporting EVERYONE at work, not just the people with desks.