Being able to speak to people on the supply side means I get to hear a lot about how customers respond to offers of support. A great example of this was at the Learning Technologies event at Excel this year. I put one day aside to speak to people on the 5App stand and invited… Read More Educate your customers
Splash headline and urgency: The solar system could collapse because of a passing star, scientists predict Independent 12th July 2022 I read through the story for the blow by blow story of cataclysmic proportions. Lots of narrative about panic and ‘how something must be done’. The world’s going to end…what can – or will –… Read More Your world’s going to end
It’s just over 5 years since I asked this question: Why should I go to your LMS to find something to learn when I can find almost all the answers I need on the staff intranet or from a Google search? Andrew Jacobs Responses at the time suggested compliance and organisational structures were why the… Read More 5 years ago
I purchased something for my work the other day and wish I hadn’t now. My complaint isn’t product related – it’s a decent product. Similarly, the price was good and massively discounted. What’s annoying in the post purchase service, namely emails. I’ve had three emails thanking me for buying so far – that’s in 4… Read More Keep connected
I was researching something the other day and came across an article from 2005. The content is barely relevant now but what stood out most was how tired the website it was hosted on was. It felt dated so I checked the homepage. On there, the business proudly announced they had been in business for… Read More Old
Lost and Desperate 