That moment in a tea break in a training room when Ali tells Sam about how they do their job. Sam realises they can replicate it and save themselves hours of time and a multitude of costs.

It’s not part of the course.

It’s not delivered by the trainer.

The training course gets the credit for the improvement.

In these times where people are more dispersed physically and stuck in binary online forums, how do we create circumstances where this Serendipitous Knowledge Exchange can take place?