King’s Cross underground station in London is the busiest station on the network and I go through it many times a year – albeit much less since the pandemic started.

It has been rebuilt in the last 20 years or so and this has meant new corridors, ticket halls, and confusion. As a result, the internet is filled with ‘hacks‘ about how to save time in the station by ignoring signs.

It’s the same with your new learning activities in work. People will have intrinsic knowledge which will work to find shortcuts and ‘hacks’ around your shiny new system.

You might have designed a system with new channels and pathways with signposts and information boards directing people to go the way you want. Ask yourself though, does the new way make it better for you, or me?