In a survey of 2000 people who worked in a hybrid way and had some IT in their work, almost a third avoided using new apps or tools because they already had similar tools or services which they thought were better.
In addition, almost a quarter thought the user experience wasn’t good enough.
You can’t expect to keep everyone happy when you launch your new platform or online resource. If that many employees have better tools and experiences, find out what they use and want much earlier in the process.
You’ll save yourself a lot of work later.